"It has now been more than one year since I first visited your place of business, and I am writing to let you know how pleased I have been with the hearing aids I purchased from you. But there is a lot more that I have received than just a perfect set of hearing aids prompting me to let you know of my satisfaction with your care and service. It is for that reason I am compelled to state in writing just a few of the attributes you bring to your profession.
You are well aware of my background and the fact that I spent over 30 years in the Marine Corps as a jet fighter pilot. Being subjected to the high pitched whine of jet engines for many of those years undoubtedly contributed to some of the hearing loss I have experienced. Your thorough approach to analyzing my hearing aid needs was eye-opening, to say the least.
Yes, I had annual physical examinations during my flying career and was given hearing tests on each of them. I was aware that I had a hearing loss at certain frequencies, but I never thought it was something for which I should wear hearing aids to correct.
It was your informative explanation of just how the human brain processes the sounds we hear and your demonstration with the technology of today that enabled me to 'see" on the computer screen just where my hearing was deficient. This is what convinced me that my everyday life could be improved with the assistance of hearing aids. After using my hearing aids for over a year now, this has proven to be the case. Along the way you have been careful to recheck my hearing and 'tweak' the instruments to improve my recognition of sounds in certain frequencies that can easily be misunderstood.
I have found this extra attention you provide to be above and beyond the call, and I suspect that many healthcare professionals do not measure up to the standards you have imposed upon yourself. Therefore, I want to commend you for your attention to patient care. It is of the highest quality, and if you ever need a witness to vouch for you, I hope you will keep me in mind."